Returns & Cancellations 1)Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us or our The BSS Enterprise Solution Ltd within 14 days of receiving it. 2)If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. BSS Enterprise Solution Ltd partners items: 3) BSS Enterprise Solution Ltd Partners items cannot be returned to our store. See below for ways you can return these items. The BSS Enterprise Solution Ltd items: 4)You can return most smaller items purchased online from us to any of our stores or store online within 14 days of receipt as long as they’re accompanied with your delivery note and they are in original packaging and do not use. Return by post The BSS Enterprise Solution Ltd Partners items: 5)BSS Enterprise Solution Ltd Partners items cannot be returned to The Bss Enterprise Solution Return Centre. Please see below for the individual reasons for returning items and how to return them. The BSS Enterprise Solution Ltd items: 6)When posting your items back to us, it’s important that you first authorise your return by contacting our Customer Care team. Once authorised, you can use the returns label included with your order. 7)Can't find your returns label? Don’t worry, just clearly mark your parcel with your order number and full name and return it using a tracked delivery method to the below address: CUSTOMER RETURNS 8)Please ensure you retain proof of delivery as we and our The BSS Enterprise Solution Ltd Partners cannot be held liable for items lost in transit. 9)Can't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned. Missing or damaged items 10)We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. 11)If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you. 12)Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents. Change of mind 13)Changed your mind about an item? You’ll need to return it in its original, unused condition and within 14 days of receipt. 14)Made to Order items are excluded from our standard change of mind policy. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, all Made to Order products are non-returnable and cannot be cancelled. Cancellations 15)You can cancel your order or items in your order before we dispatch them by contacting our Customer Care team. 16)Made to Order items are excluded from our standard cancellation period. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, Made to Order products are non-returnable and cannot be cancelled. Exchanges 17)Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like. Refunds 18)Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order. Delivery Important Delivery Update: Please bear with us during this time and trust that we’re making every effort to get your items dispatched and delivered on time. UK Delivery 19)Our delivery prices can change based on your location. To see accurate delivery costs, add the items you wish to purchase to your basket and enter the delivery address. 20)You'll only pay a single delivery cost for items from The BSS Enterprise Solution Ltd priced do not to match the largest or heaviest item. Delivery of items purchased from our trusted partners will be charged separately. 21)Delivery times below are estimates. •Saver Delivery (2 - 5 working days) from £3.95 •Express and Nominated Day Delivery from £4.95 •Medium Delivery (from 3 working days) from £9.95